Step 2. Right-click the printer to be used, select See what's printing.
Step 3. Click Printer and then uncheck Pause Printing.
3. Printer driver is defective The Printer driver is defective, and you need to uninstall it and then install the new driver. Uninstall the defective driver as follows:
Step 1. Click Start\Control Panel.
Step 2. Click Uninstall a program.
Step 3. Right-click the printer driver, select Uninstall/Change
.
Step 4. Click Yes to confirm uninstallation.
4. Printer is turned off In the end of a working day, the staff closes the restaurant and turns off all electric appliances, including printer. In the next working day, the staff does not turn the printer on, so it is impossible to print. Solution: Check if the printer is turned on or off. 5. PC which is shared with the printer via LAN network is turned off A PC in the LAN network is shared with the printer. Other devices are connected to the printer via the shared PC. In the next working day, this shared PC is not turned on, so all of other devices cannot print. Solution: turn on or start the PC shared with the printer. 6. Printer is directly plugged into the PC which changes the connection port Printer is connected with a PC via USD port. The user unplugs the USB cable from port A and plugs again into port B, so the printer cannot print.
Solution: plug the USB cable into the right port or change port setting in printer setting as follows:
Step 1. Click Start\Devices and Printers.
Step 2. Right-click the in-use printer icon, select Printer properties. Step 3. Click Ports and select a proper connection port.
When opening CUKCUK Sale app on PC/POS, the user plugs in a printer but the software cannot recognize the printer.
Solution: turn off the software. Plug the printer in again and then restart the software and select the printer again.
9. Printed document is blank Document is still printed but blank. It may be because the paper roll is placed reverse. To solve this problem, follow these steps:
Open the printer lid.
Place the paper roll again.
10. Printer cannot print after some days of working properly
If a printer cannot print after some time of using, it may be because the restaurant sets a dynamic IP when installing a printer in the network. This may lead to the situation that after installing the printer can work properly, but some time later it cannot print because its IP is changed. To solve this, the restaurant should set a Static IP (fixed IP) for the printer so that the printer can work stably. See details here.
11. Print template is cut and printing is unstable When printing bill from a tablet, the print template is cut or printing is unstable. The cause may be low memory. To solve this problem, it is advised to print Vietnamese template without accent.
In case of printing via a Bluetooth printer, select Print/No diacritic.
In case of printing via a LAN network printer, select Type 1.
12. Process ticket is cut in the middle and cannot display item name
Cause: When auto-cut mode of the program is integrated with some old printers, it is not compatible. The incompatible printers include: Dataprint Model: KP-C10; Epson Model: STP250 Solution: Custome print template, select left and bottom margin of the bill, process ticket. Custom print template:
OnPrinter and template settings, clickEdit.
Click Template settingsonPrinter and template settings for cashier.
Custom left margin so that content is in the middle of the paper.
Add bottom margin to increase the length of the template so that content is not cut.
