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Home > Frequently Asked Questions > Cashier > Taking order > How to take order when a guest orders an item which is not in the menu?

How to take order when a guest orders an item which is not in the menu?

To take order in this case, follow these steps:
1. Click Add item on Order screen.
2. Enter information on the other item: item name, quantity, amount, note (if any).
3. Click OK.
For example:

If the menu does not have tobacco but the guest orders it and a staff has to buy it outside, take order with these steps:
1. On Order screen, select Additional item.

2. Enter the item which the guest has you buy.

3. After clicking OK, this item is added to the order as follows:

 

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